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How do I make a reservation? |
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Reservation can be made and ticket
purchased at THAI ticket offices, authorized travel agents,
and via Royal
e-Booking service. |
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Am I permitted to stopover en route?
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You may stopover at any scheduled stop
permitted by THAI's regulations and those of the country
in which you are breaking your journey. |
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Are there non-smoking flights?
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THAI has reached another major milestone
by becoming one of the few world airlines to implement a
fully non-smoking policy.
Due to popular demand by an overwhelming proportion of its
passengers, THAI became a total non-smoking airline in March
1999. This smoking ban, which will apply to all THAI flights,
on all routes, international and domestic, reflects growing
public concerns about the health risks of "passive smoking"
in relatively confined spaces. |
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What if I lose my ticket? |
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If you lose an entire or a partially-used
ticket, please contact the nearest THAI office immediately.
Refund or replacement of the ticket is at THAI's discretion
and requires your presenting proof of loss. In some cases,
you may be asked to buy a new ticket and file a claim for
a refund later. |
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Do I need to reconfirm my flight?
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THAI no longer requires that you reconfirm
your flight but please contact THAI to cancel your reservation
if your travel plans change. Many airlines still require
reconfirmation. If your journey includes a portion on another
airline you may have to reconfirm onward journeys at least
72 hours before departure. |
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What if I have to cancel my flight?
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Please cancel your reservation as soon
as you intend to change your travel plans. Flight changes
or cancellation should be made at least 3 hours prior to
flight departure. On domestic services, no-show penalty
will be levied if you fail to cancel your booked reservation. |
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If I cancel, can I get a refund?
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Refunds may be granted if a refund
application is filed with THAI not more than 30 days after
the ticket's expiration date. A service charge is assessed
to cover refund processing. The fee varies depending on
the country; please contact THAI office in your country
for details. |
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What do the codes on my ticket mean?
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When you contact THAI
about your flight, the agent may ask you for certain information
printed on your ticket. This is how to read it:
Reservation
Code or PNR: Find it in the "Airline Data" box.
Fare Type: Located in the "Fare Basis" box.
Airline and Flight: Printed in "Carrier" and "Flight No."
Class and Date: Find them in the "Class" and "Date" boxes.
Departure Time: Located in the "Time" box.
Reservation status: The "Status" box lists one of these
codes:
OK: You are confirmed on the flight.
RQ: "Requested". You are on a waiting list.
NS: "No Seat". This refers to an infant not occupying
a seat.
Ticket Validity: Found in the "Not Valid Before" and "Not
Valid After" boxes. |
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Can I order special meals? |
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Passengers who submit their requests
48 hours prior to departure, can be served special menus
to suit religious and health preferences. |
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Is there a Child's Fare? |
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For an Infant (up to 2 years of age),
the fare for international and domestic flights is 10% of
the full fare; the infant cannot occupy a seat. For a Child
(2-12 years of age), the fare for a seat on a domestic flight
is 50% of the full fare. The Child fare for international
flights is 50% or 67% of the full fare, depending on the
country of origin and destination. |
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What if my child must travel alone?
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THAI aids Unaccompanied Minors (UM)
between 5 and 11 years of age, provided they comply with
our rules. The parent must go to THAI office in person to
complete a form providing details of the parent or guardian
who will see the child off and will meet the child on arrival.
When the child arrives at check-in, ground staff will help
him/her complete formalities. They will accompany the child
to the aircraft and introduce him/her to the cabin attendants
who will care for the child during the flight. At the destination,
ground staff will escort the child to meet the parent or
guardian designated on the form. |
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Are there special children's meals?
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THAI serves special child and infant
meals. Requests must be made at least 48 hours before departure.
You cannot request specific brands of baby meals or powder
milk. |
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Are there onboard facilities for infants?
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Request them in advance. Infant
shall entitle for a baby bassinet with the condition
that weight not over 10 kgs, height 67 cms and age
less than 6 months old. They can be attached to bulkhead
anchors. Parents can use their own baby car seat provided
it has been certified by the government of manufacturer's
country and provided the infant is flying on a child's fare
ticket. Diapers are available onboard and there are fold-down
diaper changing board in the toilets. |
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Recommendation for Obese Passenger |
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For your travel comfort,the obese passenger
is recommended to travel in Royal First Class or Royal Silk
Class where seat is big enough for your accommodation.Should
you prefer economy class,however,additional seat should
be purchased for your accommodation as well. |
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