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Reservation and Ticketing
Rules |
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Paper Ticket Collected at THAI Ticket Office
- Advance reservations can be made a minimum of 72 hours
and a maximum of 11 months prior to departure.
- Payment must be made and tickets collected within 72
hours of making your reservation except as otherwise stated
in the "Last day to Ticket" notification under FLIGHT
ITINERARY & FARES page.
- Tickets must be collected from THAI city ticket office
only (not airport ticket office),and that city ticket
office must be in the country where the journey commences.
- Payment methods depend on local procedures of each THAI
office.
- For pure domestic segment, however,ticket can be collected
from any THAI city office ( not airport ticket office
) regardless of country where the journey commences.
- Reservation can also be made for children 2-11 years
of age(having reached their 2nd but not their 12th
birthday).
- Ticket for infant may be purchased additionally at THAI
office when you purchase and pick up your own ticket.
- Birth certificates or passports of both infant and child
must be shown when you contact THAI office in Thailand
to purchase their tickets for travelling on the domestic
sector.
- Flight comfirmation will be sent to the e-mail address
indicated in your traveller profile.
- Maximum two bookings per day, per user ID (4 seats per
booking).
- Special meals and seat preference can be arranged on-line
for international flights only.
- Fares and taxes are quoted and charged in the currency
of the country from where the journey commences.
- Royal Orchid Plus (ROP) miles can be accrued as per
normal rules.
- To ensure that you get the fare as qouted and displayed
by the system,the reservation should be made immediately
thereafter.
- Refund can be made by contacting THAI ticket office
where ticket is issued. Refund fee may be applied.
Electronic Ticket
- Electronic ticketing can be purchased on-line with
airfare automatically charged through to your credit card.
- Credit card holder must travel in all flight segments.His
or her name as appeared in the passport,as shown on the
credit card,and as advised when making reservation must
be exactly identical.
- Applicable flights are displayed with Electronic Ticketing
Candidate Indicator (E).
- Debit card(automatically debit to the holder's account
when card is swiped and payment is approved) is not accepted.
- A maximum of 4 passengers under payment of the same
credit card is allowed.
- Advance reservations can be made a minimum of 72 hours
and a maximum of 11 months prior to departure. Maximum
two bookings per day, per user ID (4 seats per booking).
- Flight confirmation will be sent to your e-mail address
indicated in your traveller profile.
- Electronic ticket will be issued only after payment
through your credit card is subsequently approved by which
itinerary receipt containing ticket number will be sent
to your e-mail address. If payment is not approved, reject
message will be also be sent to your e-mail address and,
accordingly, ticket will not be issued.
- Therefore ,it is mandatory that, after making reservation,
you must always check your ticket status in the itinerary
receipt.
- Credit card used for purchases of the electronic ticket
and passport must always be presented at the check-in
counter.For Thai passenger travelling on the domestic
flight, picture affixed identification card issued by
Thai government (for adult) or student identification
card (for child) may also be shown instead of passport.
- Royal Orchid Plus (ROP) miles can be accrued as per
normal rules.
- Refund can be made by contacting any THAI ticket city
office by which refund credit will be subsequently reimbursed
to your credit card bank account. Refund fee may be applied.
- When all segments in the itinerary are domestic segments
within Thailand, the system will provide electronic ticket
option only and, in this respect, reservation can be made
and ticket can be purchased until 24 hours before departure.Only
VISA, MASTER, American Express and JCB credit cards are
accepted.
- When you travel on the domestic route within Thailand
and want to check-in using self service check-in Kiosk
(available at selected domestic airports),it is mandatory
to swipe only the credit card used for purchase of eletronic
ticket for that segment (ROP card is not allowed).
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Conditions of Contract
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| NOTICES FOR INTERNATIONAL TRAVEL |
| NOTICE |
If the passenger's journey involves an ultimate destination
or stop in a country other than the country of departure
the Warsaw convention may be applicable and the Convention
governs and in most cases limits the liability of carriers
for death or personal injury and in respect of loss
of or damage to baggage. See also notice headed "Advice
to international Passengers on Limitation of Liability"
and "Notice of Baggage Liability Limitations".
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| CONDITIONS OF CONTRACT |
1. As used in this contract "ticket" means this passenger
ticket and baggage check, or this itinerary/receipt
if applicable, in the case of an electronic ticket of
which these conditions and the notices form part, "carriage"
is equivalent to "transportation", "carrier" means all
air carriers that carry or undertake to carry the passenger
or his baggage hereunder or perform any other service
incidental to such air carriage, "electronic ticket"
means the Itinerary/Receipt issued by or on behalf of
Carrier, the Electronic Coupons and, if applicable,
a boarding document. "Warsaw Convention" means the Convention
for the Unification of Certain Rules Relating to International
Carriage by Air signed at Warsaw, 12th October 1929,
or that Convention as amended at The Hague, 28th September
1955, whichever may be applicable.
2. Carriage hereunder is subject to the rules and limitations
relating to liability established by the Warsaw Convention
unless such carriage is not "international carriage"
as defined by that convention.
3. To the extend not in conflict with the foregoing
carriage and other services performed by each carrier
are subject to : (i) provisions contained in this ticket,(ii)
applicable tariffs, (iii) carriers conditions of carriage
and related regulations which are made part hereof (and
are available on application at the offices of carrier),
except in transportation between a place in the United
States or Canada and any place outside thereof to which
tariffs in force in those countries apply.
4. Carrier's name may be abbreviated in the ticket,
the full name and its abbreviation being set forth in
carrier's tariffs, conditions of carriage, regulations
or timetables; carrier's address shall be the airport
of departure shown opposite the first abbreviation of
carrier's name in the ticket; the agreed stopping places
are those places set forth in this ticket or as shown
in carrier's timetables as scheduled stopping places
on the passenger's route; carriage to be performed hereunder
by several successive carriers is regarded as a single
operation.
5. An air carrier issuing a ticket for carriage over
the lines of another air carrier does so only as its
agent.
6. Any exclusion or limitation of liability of carrier
shall apply to and be for the benefit of agents, servants
and representatives of carrier and any person whose
aircraft is used by carrier for carriage and its agents,
servants and representatives.
7. Checked baggage will be delivered to bearer of the
baggage check. In case of damage to baggage moving in
international transportation complaint must be made
in writing to carrier forthwith after discovery of damage
and, at the latest, within seven days from receipt;
in case of delay, complaint must be made within 21 days
from date the baggage was delivered. See tariff or conditions
of carriage regarding non-international transportation.
8. This ticket is good for carriage for one year from
date of issue, except as otherwise provided in this
ticket, in carrier's tariffs, conditions of carriage,
or related regulations, The fare for carriage hereunder
is subject to change prior to commencement of carriage.
Carrier may refuse transportation if the applicable
fare not been paid.
9. Carrier undertakes to use its best efforts to carry
the passenger and baggage with reasonable dispatch.
Times shown in timetables or elsewhere are not guaranteed
and form no part of this contract. Carrier may without
notice substitute alternate carriers or aircraft, and
may alter or omit stopping places shown on the ticket
in case of necessity. Schedules are subject to change
without notice. Carrier assumes no responsibility for
making connections.
10. Passenger shall comply with Government travel requirements,
present exit, entry and other required documents and
arrive at airport by time fixed by carrier or, if no
time is fixed, early enough to complete departure procedures.
11. No agents, servant or representative of carrier
has authority to alter, modify or waive any provision
of this contract.
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| ADVICE TO INTERNATIONAL PASSENGERS ON LIMITATION
OF LIABILITY |
Passengers on a journey involving an ultimate destination
or a stop in a country other than the country of origin
are advised that the provisions of a treaty known as
the Warsaw Convention may be applicable to the entire
journey, including any portion entirely within the country
of origin or destination. For such passengers on a journey
to, from, or with an agreed stopping place in the United
States of America, the Convention and special contracts
of carriage embodied in applicable tariffs provide that
the liability of certain carriers, parties to such special
contracts, for death of or personal injury to passengers
is limited in most cases to proven damages not to exceed
U.S.$ 75,000 per passenger, and that this liability
up to such limit shall not depend on negligence on the
part of the carrier. For such passengers travelling
by a carrier not a party to such special contracts or
on a journey not to, from, or having an agreed stopping
place in the United States of America, liability of
the carrier for death or personal injury to passengers
is limited in most cases to approximately U.S.$ 10,000
or U.S.$ 20,000.
The names of carriers, parties to such special contracts,
are available at all ticket offices of such carriers
and may be examined on request.
Additional protection can usually be obtained by purchasing
insurance from a private company. Such insurance is
not affected by any limitation of the carrier's liability
under the Warsaw Convention or such special contracts
of carriage. For further information, please consult
your airline or insurance company representative.
Note : The limit of liability of U.S.$ 75,000
above is inclusive of legal fees and costs except that
in case of a claim brought in a state where provision
is made for separate award of legal fees and cost, the
limit shall be the sum of U.S.$ 58,000 exclusive of
legal fees and cost.
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| NOTICE OF BAGGAGE LIABILITY LIMITATIONS |
| Liability for loss, delay, or damage to baggage is
limited unless a higher value is declared in advance
and additional charges are paid. For most international
travel (including domestic portions of international
journeys) the liability limit is approximately US$ 9.07
per pound (US $ 20.00 per kilo) for checked baggage
and US$ 400.00 per passenger for unchecked baggage.
For travel wholly between U.S. points, Federal rules
require any limit on an airline's baggage liability
to be at least US$ 1250.00 per passenger. Excess valuation
may be declared on certain types of articles. Some carriers
assume no liability for fragile, valuable or perishable
articles. Further information may be obtained from the
carrier. |
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| NOTICE OF GOVERNMENT IMPOSED TAXES AND FEES |
| The price of this ticket may include taxes, fees and
charges which are imposed on air transportation by government
authorities. These taxes, fees and charges which may
represent a significant portion of the cost of air travel,
are either included in the fare or shown separately
in the "TAX" box(es) of this ticket. You may also be
required to pay taxes, fees and charges not already
collected. |
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| DENIED BOARDING BY OVERBOOKING |
| In those countries where Denied Boarding Compensation
regulations are in force, carriers operate compensation
plans for passengers with confirmed reservations who
are denied boarding because of non-availability of seats
caused by overbooking. Details of these plans are available
at the airlines' offices. |
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| NOTICE OF LABILITY LIMITATIONS |
The Montreal Convention or the Warsaw Convention
may be applicable to your journey and these Conventions
govern and may limit the liability of air carriers for
death or bodily injury, for loss of or damage to baggage,
and for delay.
Where the Montreal Convention
applies, the limits of liability are as follows :
- There are no financial limits for death or
bodily injury and the air carrier may make an advance
payment to meet immediate economic needs of the
person entitled to claim compensation ;
- In the case of destruction, loss of, or damage
or delay to baggage, 1,000 Special Drawing Rights
(approximately EUR 1,230) and, if the value of your
baggage is greater than this limit, you should inform
the carrier at check-in or ensure that it is fully
insured prior to travel ;
- In the case of delay to your journey, 4,150
Special Drawing Rights (approximately EUR 5,100).
EC Regulation No.889/2002 requires this notice for
European Union carriers.
The Montreal Convention
applies to all operations by European Union carriers
and to all operations of other, non-European Union carriers
that have elected to accept its provisions. Check with
your carrier for more information.
Where the Warsaw Convention applies, the limits of liability
are as follows :
- 16,600 Special Drawing Rights (approximately EUR
20,000) for death or bodily injury if the Hague
Protocol to the Convention applies, or 8,300 Special
Drawing Rights (approximately EUR 10,000) if only
the Warsaw Convention applies. Many carriers have
voluntarily waived these limits.
- 17 Special Drawing Rights (approximately EUR 20)
per kg for loss of or damage or delay to checked
baggage, and 332 Special Drawing Rights (approximately
EUR 400 ) for unchecked baggage.
- The carrier may also be liable for damage occasioned
by delay.
Further information may be obtained from the carrier
as to which Convention applies to your journey, and
if your journey involves carriage by different carriers,
you should contact each of them for information on the
limits of liability applicable to them.
Regardless of which Convention applies to your journey,
you may benefit from a higher limit of liability for
loss of, damage or delay to baggage by making at check-in
a special declaration of the value of your baggage and
paying a supplementary fee, or by purchasing additional
insurance.
Time limit for action: Any action in court to claim
damages must be brought within two years from the date
of arrival of the aircraft, or from the date on which
the aircraft ought to have arrived
This notice
conforms to the requirements of European Community Regulation
(EC) 889/2002.
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| BAGGAGE ALLOWANCE AND DEPARTURE INFORMATION |
Weight Concept
The weight concept is applied to all areas except for
travels/connections to/from USA, its Territories, and
Canada.
Royal First Class : 40 kgs (88 lbs.)
Royal Executive Class : 30 kgs (66 lbs.)
Economy Class : 20 kgs (44 lbs.)
Piece Concept
The piece concept is applied to all travels/connections
to/from USA, its territories, and Canada.
Royal First Class /Royal Executive Class : Two pieces
of checked baggage; the sum of the three dimensions
shall not exceed 158 cms (62 inches) for each bag. The
maximum weight per piece shall be not more than 32 kgs
(70 lbs).
Economy Class : Two pieces of checked baggage ; the
sum of the three dimensions shall not exceed 158 cms
(62 inches) for each bag provided that the overall dimensions
of such two pieces shall not exceed 273 cms (107 inches).
The maximum weight per piece shall not be more than
32 kgs (70 lbs)
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| CARRY-ON BAGGAGE |
| Each passenger except infant may carry, without additional
charges, hand baggage suitable for placing under the
seat in front or in the closed overhead rack provided
that the total sum of the three dimensions does not
exceed 115 cms (45 inches) and the weight must not exceed
7 kgs. |
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| DEPARTURE INFORMATION |
| The "time" shown on the itinerary receipt is the aircraft
departure time. Passengers should be fully aware of
the check-in time deadlines that are different at every
airport. The journey will be smooth if passengers allow
ample time to comply with the check-in deadlines ( for
further information, please contact THAI local office
). Passengers who fail to report within the time limit
will lose the right to embarkation even if they hold
a seat reservation. Flights cannot be delayed for passengers
arriving late and no responsibility can be respected
whatsoever. |
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| DANGEROUS ARTICLES IN BAGGAGE |
For safety reasons, dangerous articles, such as those
listed below, must not be carried in the passengers'
baggage.
Compressed Gases ( deeply refrigerated,
flammable, non-flammable and poisonous ), such as butane,
oxygen, liquid nitrogen, aqualung cylinders
Corrosives
such as acids, alkalis, mercury and wet cell batteries
Explosives , munitions, fireworks and flares
Flammable liquids and solids such as fuel, matches,
paints, thinners, fire-lighters
Radioactive
materials
Brief-cases and attache cases
with installed alarm devices
Oxidising
materials such as bleaching powder, peroxides
Poisons and infectious substances such as insecticides,
weed-killers and live virus materials
Other
dangerous articles such as magnetised material,
offensive or irritating materials
Medicines and toiletries in limited quantities which
are necessary or appropriate for the passenger during
the journey, such as hairsprays, perfumes and medicines
containing alcohol may be carried. Many of these listed
articles can be carried as cargo provided that they
are packed in accordance with cargo regulations.
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General Conditions
of Carriage (Passenger and Baggage) |
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| ARTICLE
1 |
WHAT PARTICULAR EXPRESSIONS MEAN IN THESE CONDITIONS |
| ARTICLE
2 |
APPLICABILITY |
| ARTICLE
3 |
TICKETS |
| ARTICLE
4 |
FARES, TAXES, FEES AND CHARGES |
| ARTICLE
5 |
RESERVATIONS |
| ARTICLE
6 |
CHECK-IN AND BOARDING |
| ARTICLE
7 |
REFUSAL AND LIMITATION OF CARRIAGE |
| ARTICLE
8 |
BAGGAGE |
| ARTICLE
9 |
SCHEDULES, DELAYS, CANCELLATION OF FLIGHTS
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| ARTICLE
10 |
REFUNDS |
| ARTICLE
11 |
CONDUCT ABOARD AIRCRAFT |
| ARTICLE
12 |
ARRANGEMENTS FOR ADDITIONAL SERVICES |
| ARTICLE
13 |
ADMINISTRATIVE FORMALITIES |
| ARTICLE
14 |
SUCCESSIVE CARRIERS |
| ARTICLE
15 |
LIABILITY FOR DAMAGE |
| ARTICLE
16 |
TIME LIMITATION ON CLAIMS AND ACTIONS |
| ARTICLE
17 |
OTHER CONDITIONS |
| ARTICLE 18
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INTERPRETATION |
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